bridge2crm.com operates under a strict no-refund policy for services rendered and digital products delivered. All sales are considered final unless an exception is explicitly granted under the limited circumstances described in this Policy.

No refunds shall be issued under any circumstances if the services outlined in the service agreement or statement of work have been delivered in full and within the agreed-upon timeframe. The Client is deemed to have accepted the services as satisfactory upon delivery.

All requests for a refund must be submitted in writing via email to refund@bridge2crm.com. The request must include the Client's full name, company name, invoice number, and a detailed explanation for the refund request. Verbal requests or requests sent through other channels will not be considered valid.

We will review and investigate all valid refund requests within five (5) business days of receipt. The decision to grant any refund is at the sole and absolute discretion of bridge2crm.com. We are under no obligation to provide a refund unless we determine, at our discretion, that the circumstances warrant it.

A partial refund may be considered only if a written request is submitted prior to the commencement of any substantial work on the project. Any refund at this stage, if granted, shall not exceed fifty percent (50%) of the total fees paid and is subject to an administrative processing fee.

Once project work has commenced, bridge2crm.com may, at its sole discretion, consider a partial refund for incomplete work. Such refunds are exceptional and if granted, shall not exceed twenty-five percent (25%) of the total contract value. This consideration expressly requires the Client to forgo all rights to the final delivery, sign a release of claims, and accept the work "as-is" in its current state.

All fees for digital products, including but not limited to CRM licenses, access fees, subscription costs, plugin purchases, and any third-party services or software procured on the Client's behalf, are final and non-refundable. Any non-recoverable costs incurred by the Company on behalf of the Client will be deducted from any potential refund.

If a refund is approved by bridge2crm.com, it will be processed using the original method of payment within thirty (30) calendar days from the date of the approval notification. The Client is responsible for providing any necessary information to facilitate the refund transfer.

This Policy does not affect your statutory rights in the event of our material breach or failure to perform our obligations under the main service agreement. Refunds in such scenarios are governed by the terms of that agreement.